Customer Care Training
To create an understanding of the importance of Customer Care, how it can be applied to help you in providing a better service to your customers, and how good Customer Care can be used to maintain and grow jobs within the business. A certificate of attendance issued by Cater Care will be received by all learners.
Who should attend:
This programme is designed for all learners dealing directly with the public and looking to improve chances of repeat business.
- Why is Customer Care important?
- Customer Care in the current economic environment
- Understanding customer needs & Benefits of Customers Care
- Management of Customer Care & Up selling
- Front Line Communications Skills & Greeting
- The customer care transaction – 5 steps
- Empowerment – how to use it effectively