Training

The experienced Training Team at Cater Care deliver an extensive range of training programmes to meet the requirements of food business operators and persons seeking work within a food operation today. We continuously develop new training programmes to meet the demands of the industry and legislation.

We provide Training solutions onsite, online (Food Safety eLearning Courses) and at convenient locations throughout Ireland. Cater Care is a licensed trainer with the Environmental Health Association of Ireland and the Food Safety Professionals Association.

Cater Care is proud to have been the first education and training provider to have its quality assurance procedures approved and programmes validated by QQI under the Qualifications and Quality Assurance (Education and Training) Act 2012.

Book Training Now!

To discuss your training needs, call us on +353 61 469008 or check out our upcoming training courses below.

Customer Care Training

Overview:

To create an understanding of the importance of Customer Care, how it can be applied to help you in providing a better service to your customers, and how good Customer Care can be used to maintain and grow jobs within the business. A certificate of attendance issued by Cater Care will be received by all learners.

Who should attend:

This programme is designed for all learners dealing directly with the public and looking to improve chances of repeat business.

Duration:

3 Hours

Content:
  • Introduction
  • Why is Customer Care important?
  • Customer Care in the current economic environment
  • Understanding customer needs & Benefits of Customers Care
  • Management of Customer Care & Up selling
  • Front Line Communications Skills & Greeting
  • The customer care transaction – 5 steps
  • Empowerment – how to use it effectively

Book this course now!