Duration – 2.5 hrs (depending on group size)

In House training provided

Course Audience: 

This course has been designed to fulfil customer care training requirements for all levels of staff.

Course Overview:

To enhance teamwork, increase customer service skills & identify internal & external customer needs.

To be able to identify the similarities & differences of internal & external customers.

To identify needs of our customers & develop a list of “Ten Commandments” that are appropriate to these needs.

To identify & put in place a plan of action to eliminate barriers to effective customer service.

To highlight the benefits of teamwork.

To learn about your product and understand the benefits of having strong product knowledge.

Course Content

To be able to identify the similarities & differences of internal & external customers.

To identify needs of our customers & develop a list of “Ten Commandments” that are appropriate to these needs.

To identify & put in place a plan of action to eliminate barriers to effective customer service.

To highlight the benefits of teamwork.

To learn about your product and understand the benefits of having strong product knowledge.