Mystery Shopping/Dining
Keeping in mind that the aim of any service is to satisfy the customer, it is becoming increasingly essential to consider one's service offerings from the customer's point of view. With this in mind, Cater Care offers Anonymous Customer Auditing services to its clients.
Also known as "Mystery Shopping" or "Mystery Dining", Anonymous Customer Auditing is fast becoming one of our Marketing Department's core services carried out by one of our survey representatives at an unspecified date. Our mystery shoppers use the experience as would any average customer and fill in a report based upon their visit. The template for the report is devised in consultation with our clients, thus giving the opportunity to have issues, which the client specifically wishes to investigate, dealt with.
The key benefit of this exercise is that you gain an insight into what your business looks like to an outsider. Based upon this information alterations can be made to the service offerings in order to better meet your customers' needs.This service is open to any type of business.
If you are a Hotel, Restaurant, Service Station or a Retail Outlet with concerns about your customers' perception contact us and we would be delighted to carry out a Mystery Shopping/Dining audit on your business.